Policies
Terms, onboarding rules and a refund policy written in plain numbers.
Everything below applies to every Next Gen Automation IT engagement. Read section D carefully if you are purchasing account reinstatement work.
Frequently asked questions
- Do I need a consultation before buying?
- Yes. Clients must contact and consult with Next Gen Automation IT prior to purchasing any service. We strictly evaluate business models and market viability before execution.
- What support is included after delivery?
- One-time fixed services include 30 days of free post-delivery support for technical or operational issues. Retainer and monthly services include full operational support for the entire active subscription.
- How fast do projects start?
- Most fixed packages begin within 24-48 hours of the consultation and deposit, with delivery windows published on every pricing item.
- Can you guarantee a reinstatement?
- No agency can. Reinstatement depends heavily on third-party marketplace algorithms. Some stores resolve on the first appeal; others require multiple appeal iterations.
A. Initial consultation & service onboarding
Clients must contact and consult with Next Gen Automation IT prior to purchasing any service. We strictly evaluate business models and market viability before execution. If we believe a model will not perform, we will decline the engagement rather than take the order.
B. Support scope & warranty
- One-Time Fixed Services: includes 30 days of free post-delivery support for any technical or operational issues.
- Retainer / Monthly Services: full operational support provided throughout the active subscription duration.
C. Standard refund & cancellation rules
- Before work starts: if cancellation is requested before any project work commences, a 7% administrative / merchant transaction fee is retained and 93% is refunded.
- After 3 days of order placement: refund requests submitted after 3 days deduct all accrued operational costs, work time and initial consultation fees; the remaining balance is refunded.
- Non-refundable services: Product Listing Creation orders are non-refundable once listing setup has started.
D. Marketplace policy violations & account reinstatement payment terms
Appeal process notice: reinstatement depends heavily on third-party marketplace algorithms. While some stores resolve on the 1st appeal, others may require multiple appeal iterations.
Store violation removal services ($200+ value orders)
- Payment terms: 50% upfront payment required to initiate; remaining 50% payable strictly upon full account restoration.
Partial refund rules — if the account remains unresolved after all appeal cycles:
| Order value | Non-refundable fee retained | Refunded |
|---|---|---|
| $201 – $400 | $100 consultation / appeal drafting fee | Remaining 50% deposit |
| $401 – $600 | $150 consultation / appeal drafting fee | Remaining 50% deposit |
| $601+ | $200 consultation / appeal drafting fee | Remaining 50% deposit |